General Terms and Conditions of Sale

FLYLOOPING

Version of 23 September 2026 — English translation

Definitions and scope

This platform is operated by Loop System (hereinafter “Flylooping”), a simplified joint-stock company (société par actions simplifiée) with share capital of EUR 68,000.00, registered with the Orléans Trade and Companies Register under number 835 036 914, whose registered office is at 19 Grand Rue – 45390 Echilleuses, France.

Flylooping is registered in the register of travel and holiday operators maintained by Atout France under number IM045180006. Flylooping is also an agency accredited by the International Air Transport Association (IATA) under number 20291036.

On flylooping.com and its iOS/Android applications, Flylooping offers combinations of air tickets together with a personalised service tailored to the specific interests and needs of the “Client”.

These general terms and conditions of sale are effective from 23 September 2026 and apply to bookings made while these terms were available; they remain in force until they are amended or updated.

The definition below has the same meaning whether used in the singular or the plural:

“Loop” means the combination of air tickets allowing several destinations in Europe to be visited. The number of stages may be determined by the Client according to their choices and the duration of their trip.

The purchase of a “Loop” or of any other product (one-way or return flights) is strictly reserved for Clients who have first read these General Terms and Conditions in full and accepted them by ticking the acceptance box provided for that purpose during their booking on flylooping.com or on the iOS and Android applications.

Without such acceptance, the booking process cannot be completed.

Accordingly, completing the booking process on flylooping.com constitutes the Client’s express acceptance of these General Terms and Conditions. The contract between the Client and Flylooping enters into force upon acceptance of Flylooping’s General Terms and Conditions of Sale.

The Client must ensure that they have received their travel information by e-mail following payment.

If not, the Client is asked to notify Flylooping as soon as possible by e-mail at helpme@flylooping.com

The services sold by Flylooping consist of air transport tickets sold on a stand-alone basis, which do not constitute a package within the meaning of Article L. 211-2 of the French Tourism Code (Code du tourisme). In accordance with Article L. 211-17-3 of that Code, the strict liability regime provided for in Articles L. 211-16 and L. 211-17 does not apply to such services. Flylooping’s liability therefore cannot be substituted for that of the air carrier providing the transport or transfer of passengers and baggage, which remains governed by the applicable international conventions, in particular the Montreal Convention of 28 May 1999, and by Regulation (EC) No 261/2004.

Furthermore, Flylooping cannot be held liable for the proper performance of additional travel services booked with other suppliers (for example accommodation). It is for the Client to contact the service provider concerned.

Use of the website

Clients booking on the website must be of legal age (at least 18) and have the legal capacity to purchase the services offered by flylooping.com, as well as the capacity to understand these general terms and conditions in full.

Bookings for minors must be made by their legal representative or by any adult holding a power of attorney for that purpose.

All actions carried out on the flylooping.com website engage the Client’s responsibility. The Client also warrants the truthfulness and accuracy of the information concerning them provided on the website.

How the offer works

Flylooping offers users multi-leg trips (LOOPs) made up of several one-way flights, as well as return trips and one-way flights.

Through its partners and suppliers, Flylooping enables all the tickets for a single trip, referred to as a “Loop” or otherwise, to be booked together.

The Client may add extra baggage directly with the airlines, which generates an additional cost.

Accommodation is not included in the Flylooping offer.

Baggage

Each airline applies its own baggage policy: hand baggage, cabin baggage or hold baggage, the number, dimensions and weight of which are specified on the airline’s website.

During the trip, the Client is solely responsible for their cabin baggage.

In the event of excess baggage (number or weight), the Client must pay the corresponding charges directly to the airline concerned (at the airport desk).

In the event of loss, theft, delayed delivery or damage to baggage, the Client must immediately have a report drawn up at the airport itself (PIR). In accordance with the Montreal Convention, the claim must then be sent to the airline within 7 days of receipt of the baggage in the event of damage, and within 21 days of its being placed at the passenger’s disposal in the event of delay, together with all supporting documents (contents, photographs, declaration of value of the items).

Items prohibited on flights

As a general rule, a list of items prohibited during the flight (in the cabin or in the hold) is available on the airline’s website or on the official website of the French Civil Aviation Authority (DGAC). These rules apply throughout Europe.

Nevertheless, some airlines may apply stricter rules. It is therefore necessary to check before departure.

Unaccompanied minors

Unaccompanied children under 14 will be accepted on the flight only in accordance with the air carrier’s conditions, which most often require identity documents for the minor and for the signing parent, together with a form signed by one of the parents holding parental authority.

Insurance

The insurance and assistance cover offered at the time of booking is taken out by Flylooping as the policyholder of an open group insurance contract, which the Client may join if they wish. Flylooping does not act as an insurance broker or insurance agent.

Wholesale broker: ASSUR TRAVEL, a simplified joint-stock company with share capital of EUR 100,000, 99 rue Parmentier – Zone d’activité Actiburo, 59650 Villeneuve d’Ascq, registered with the Lille Trade and Companies Register under number 451 947 378, registered with ORIAS under number 07030650 (www.orias.fr), an undertaking governed by the French Insurance Code under the supervision of the Prudential Supervision and Resolution Authority (ACPR).

Insurers:

Taking out insurance is optional but strongly recommended.

Cover takes effect on the booking date and ends when baggage is handed over on return from the trip.

Checking existing cover and right to cancel the policy

In accordance with Article L. 112-10 of the French Insurance Code, the Client is invited to check that they do not already benefit from cover for one of the risks covered by the proposed policy, in particular under an insurance policy already taken out or under a payment card.

If so, the Client may cancel their membership within fourteen days of its conclusion, free of charge and without penalty, provided that the policy was taken out for non-professional purposes, that it supplements a good or service sold by Flylooping, that it has not been performed in full and that no covered claim has been reported. Cancellation is exercised by letter addressed to ASSUR TRAVEL and gives rise to reimbursement of the premium.

Cancellation insurance

Cancellation insurance is offered to all passengers. The price per passenger is shown next to the subscription button.

The price of this insurance corresponds to a percentage of the total ticket price (including baggage). This percentage varies according to the total cost of the trip, the number of travellers and the most distant destination.

Management of memberships and claims:

ASSUR TRAVEL (Monday to Friday, 09:00 to 12:30 and 13:30 to 18:00)

Medical insurance / assistance

Medical insurance is offered to passengers who have taken out cancellation insurance. The price per passenger is shown next to the subscription button.

Contact if needed:

TOKIO MARINE HCC / MUTUAIDE ASSISTANCE (available 24/7)

Important: the assistance service must be contacted before any medical consultation or hospitalisation. Assistance services can only be provided following a telephone call from the beneficiary at the time of the event.

Further information on insurance

For both policies, an IPID (Insurance Product Information Document) sets out in detail the services covered as well as the exclusion clauses applicable to the Assistance and Cancellation cover. This document and the information notice setting out all the cover are provided to the Client at the time of subscription.

We strongly recommend consulting these documents before departure.

Additional services

Clients wishing to benefit from certain additional services such as VIP lounge access, seat selection, a special meal or special assistance must book them on the relevant airline’s website.

Price breakdown

The displayed price comprises the price of the air ticket, air taxes, airport charges, any baggage, insurance and Flylooping’s service fees in its capacity as a transparent intermediary.

Children under 2 are not allocated a seat on the aircraft unless the parents ask to pay for a full seat specifically for them. This rule applies only if the children are under 2 for the entire duration of the trip, on the departure date as well as on the return date. Air carriers consider that, for children who turn 2 before the return date, a return ticket must be booked at the child fare.

Likewise, the adult fare may be charged for a child who is under twelve at departure but over twelve on return.

Referral offers

Referral offers are deducted from the total price payable by the Client.

Referral benefits are valid for one year from the referred person’s booking.

If the benefit is not used within that period, a reminder is sent beforehand to the referrer stating the deadline for use.

Vouchers

Vouchers are denominated in euros, non-transferable and non-modifiable. Their validity period varies but may not exceed one year.

They apply to the total amount of the trip, after deduction of any referral code, and may be combined with one another.

Promotional codes

Promotional codes are expressed as a percentage of the air ticket price (excluding baggage and insurance).

Payment

Displayed prices may change, until payment is validated, due to the volatility of airline fares. Flylooping cannot be held liable for such variations, which are beyond its control.

The price is considered final only at the time of actual payment for the trip.

A price difference may therefore appear between these two stages (upwards or downwards). The Client is informed of this before their payment is finally validated and may, where applicable, withdraw from their booking free of charge.

The booking is considered final only once payment has been made in full by the Client. Where payment in 3 instalments by payment card with Floa is used, the booking is considered final as soon as the financing application is accepted by Floa and the total amount is paid to Flylooping by Floa, under the conditions set out in the article “Payment in 3 instalments by payment card with our partner Floa”.

The prices indicated and accepted by the Client at the time of payment constitute a contractual agreement between the Client and Flylooping, without prejudice to the rights the Client derives from the mandatory provisions of the French Consumer Code.

As payment is due in full, if it is incomplete or if the payment request is rejected, for whatever reason, the booking will be cancelled. Flylooping will not be liable for any price increase resulting from a payment failure attributable to the Client.

Any such price increase must be paid by the Client in order for the air ticket to be issued.

Service fees

In its capacity as a transparent intermediary, Flylooping displays prices that include service fees relating to searching for the best fares and booking the flights.

These service fees are calculated as follows:

These fees remunerate a service performed in full as soon as the booking is issued and are not refundable where cancellation is due to the Client or to the airline. They do, however, remain refundable where Flylooping has failed to perform its own obligations.

Payment methods

Flylooping.com accepts most payment cards: Carte Bleue, Visa, Mastercard and American Express, through its payment service providers.

Flylooping never collects the Client’s financial data; such data is processed exclusively by our payment service providers, which are subject to the strict security rules in force.

Payment by bank transfer or by cheque is not permitted.

In addition, split-card payment, that is to say paying part of the amount on each card, is not accepted.

Where this option is offered at the time of booking, the Client may also pay for their purchase in 3 instalments by payment card with our partner Floa, under the conditions described in the article below.

Payment in 3 instalments by payment card with our partner Floa

Our financial partner Floa offers payment solutions for your purchases of goods and/or services in 3 instalments by payment card. These payment solutions are reserved for private individuals (natural persons of full age) resident in France who hold a Visa or MasterCard payment card with an expiry date covering the repayment period. Floa SA, Bordeaux Trade and Companies Register 434 130 423, whose registered office is at Immeuble G7 – 71 Rue Lucien Faure, Bordeaux (33300), supervised by the Prudential Supervision and Resolution Authority (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and registered with ORIAS under number 07 028 160 (www.orias.fr).

Floa reserves the right to accept or refuse your financing application; you have the statutory right of withdrawal. To find out more, click here: https://www.floabank.fr/conditions-generales-paiement-plusieurs-fois

Please note that if you request to pay for your order of goods and/or services using these payment solutions, your personal data will be transmitted to Floa for the purposes of assessing your financing application, managing your credit agreement and, where applicable, debt recovery. For further information, click here: https://www.floabank.fr/politique-confidentialite

Using this payment solution gives rise to a separate contract between the Client and Floa, governed by Floa’s general terms and conditions, which the Client is invited to read carefully before subscribing. Flylooping is involved neither in the assessment nor in the decision to grant or refuse financing, and cannot be held liable in this respect. If financing is refused by Floa, the Client may still pay for their booking using the other payment methods provided for herein; failing payment in full, the provisions of the article “Payment” relating to payment failure will apply.

Depending on the offer selected, payment in 3 instalments may be offered free of charge or with fees payable by the Client. The amount of any fees and the annual percentage rate of charge applicable to the application are brought to the Client’s attention before it is validated, in Floa’s general terms and conditions accessible via the link above.

Confirmation and cancellation of a booking

Confirmation of the booking, setting out its essential elements such as identification of the service booked and the price, will be sent to the Client by e-mail following payment, within a maximum of 1 business day after payment for the booking.

The Client must give their identity exactly as stated in their official identity documents. It is also essential that they provide a valid e-mail address and check their junk mail folder in order to receive their booking.

If any of these details change, please inform Flylooping immediately at: helpme@flylooping.com

Flylooping cannot be held liable for booking errors attributable to the Client or caused by exceptional and unavoidable circumstances.

Flylooping reserves the right to cancel the booking if payment is not made in full.

In the event of cancellation or modification by one or more airlines of one or more flights included in a “Loop” or trip, the Client must contact the airline(s) concerned for any refund or claim, those obligations falling on the carrier pursuant to Regulation (EC) No 261/2004.

The Client may cancel their bookings of their own accord. In that case, they must contact the airlines concerned directly and follow each airline’s own cancellation process. Cancellation fees may apply in accordance with each airline’s cancellation policy.

Cancellation of the booking, for whatever reason, has no effect on the Client’s obligations under the financing agreement entered into with Floa, which remains governed by Floa’s general terms and conditions.

Right of withdrawal

In accordance with Article L. 221-2, 9° of the French Consumer Code, contracts for passenger transport services are excluded from the scope of the provisions on distance contracts, and in particular from the fourteen-day right of withdrawal provided for in Articles L. 221-18 et seq. of that Code.

For services that do not fall within passenger transport, the right of withdrawal is further excluded, pursuant to Article L. 221-28, 12° of the French Consumer Code, for services to be supplied on a specific date or during a specific period.

Consequently, the services booked on the website are subject exclusively to the cancellation and modification conditions laid down in the specific conditions of the airlines concerned. We invite the Client to check the particular conditions on the respective airlines’ websites.

This exclusion relates only to the travel services sold by Flylooping. It does not affect the statutory withdrawal period available to the Client under the financing agreement entered into with Floa, under the conditions set out in Floa’s general terms and conditions referred to in the article “Payment in 3 instalments by payment card with our partner Floa”.

Formalities

International travel: the Client must ensure that they comply with the entry requirements of the countries covered by the “Loop” purchased or by any other trip, and that their official documents such as passport and visas are in order.

For any information concerning visas, Clients are advised to contact the embassies of the countries they intend to visit. We remind Clients that obtaining a visa can take some time and that sufficient time should therefore be allowed. Visa requirements may change.

We draw attention to the fact that the regulations of certain countries require passports to be valid for more than 6 months beyond the date of entry into the territory. If the Client’s passport is in its final year of validity, they are advised to check the destination country’s requirements before finalising their travel plans. The name on the passport must match the name entered on the Flylooping website, failing which the Client will not be able to travel. Furthermore, every child, whatever their age, must hold identity documents in their own name.

Completion of the police, customs and health formalities required for the trip — in particular passport, national identity card, residence permit, parental authorisation, visa, medical certificate and vaccination record — and the resulting costs are the Client’s responsibility.

Please note that certain additional taxes may be imposed by the local authorities of some States (tourist tax, stay tax, etc.) and must be paid locally. Such additional taxes, where they exist, are payable by the Client.

We invite our Clients to consult the travel bans, alerts, announcements and advice published by the governments concerned before booking travel to international destinations.

The Client must present themselves at the check-in desk of the airline concerned with valid travel documents (passport, visa, identity card, etc.) and their boarding pass obtained online.

Flylooping accepts no liability in the event of denied boarding or denied entry to a country resulting from the Client’s inability to present the appropriate passport, visa or any other travel document required by an airline, an authority or a country. This includes all stops made by the aircraft, even where the Client leaves neither the aircraft nor the airport.

Liability

Within the limits set by law, and without derogating from the public-policy provisions of the French Consumer Code, Flylooping accepts no liability in the event of:

These exclusions do not apply to any failure by Flylooping to perform its own contractual obligations or to damage resulting from its fault.

It is the Client’s responsibility to obtain information from the airlines concerned regarding developments in the above situations.

Information relating to other passengers

When making a booking, the user may be required to enter the personal information of other passengers (surname, first name, date of birth, contact details, etc.). By providing such data, the user declares and warrants that they have obtained the express authorisation of each passenger concerned to communicate their personal information to Flylooping for the purposes of processing the booking and performing the services. The user is solely responsible for the accuracy and truthfulness of the information provided, both for themselves and for the other passengers. Flylooping cannot be held liable for the consequences of any errors, omissions or false declarations made by the user in this respect.

Intellectual property

The Client is informed that it is prohibited to reproduce, represent or adapt all or part of one or more elements of the Flylooping website.

All texts, user interfaces, visual interfaces, logos and illustrations relating to the design and structure appearing on the website may not be copied or reproduced without Flylooping’s prior consent.

Confidentiality and data protection

When creating an account on Flylooping, the user must provide their first name, surname, e-mail address, date of birth, mobile telephone number and nationality, and create a login password. This information is mandatory; failing that, requests cannot be processed.

The Client may also log in via the iOS and Android mobile applications using Google or Apple authentication.

These elements allow Flylooping to identify the Client each time they access the website or the applications.

The personal data collected is used for managing Clients’ bookings (booking, invoicing, etc.) and for processing their travel plans.

Some of the personal data collected by Flylooping is disclosed to, processed and stored by third parties: technology partners, processors within the meaning of the regulations, insurance partners and payment service providers that help Flylooping deliver its services, as well as the suppliers of the trips booked by the Client.

Where the Client chooses to pay for their order using the payment solution in 3 instalments, their personal data is transmitted to Floa, which acts as a separate controller, for the purposes of assessing the financing application, managing the credit agreement and, where applicable, debt recovery, under the conditions set out in the article “Payment in 3 instalments by payment card with our partner Floa” and in Floa’s privacy policy.

In accordance with Regulation (EU) 2016/679 (GDPR) and French Act No. 78-17 of 6 January 1978 as amended, the Client has the right to access, rectify, erase, restrict, object to and port their data, as well as the right to give directions concerning what happens to it after their death. These rights may be exercised by e-mail at contact@flylooping.com or by post to Loop System, 19 Grand Rue, 45390 Echilleuses. The Client also has the right to lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

The placing of cookies and other trackers on the website is subject to the Client’s prior consent, obtained through the Axeptio consent management solution. The Client may view and change their choices at any time from the cookie management module available on the website.

Booking confirmations are sent to the e-mail address of the Client who made the purchase.

All data collected is used in accordance with our Privacy Policy, which forms an integral part of the agreement between Flylooping and users.

To delete their account, the Client may follow this link: https://flylooping.com/profile/remove

Amendments and updates to these terms and conditions

Flylooping may make changes or amendments to these general terms and conditions of sale at any time. Users must then expressly accept the General Terms and Conditions of Sale in force at the time of each purchase. New general terms and conditions of sale take effect from the date of their publication on the flylooping.com website and apply only to bookings made after that date.

Information and complaints

Any request for information or clarification and any complaint may be sent:

Complaints relating to the loss, damage or theft of baggage, clothing or personal items must be sent directly to the airline concerned, which alone is liable under the contract of carriage.

Any complaint relating to the financing agreement entered into with Floa must be sent directly to Floa, in accordance with the arrangements set out in its general terms and conditions.

Governing law and disputes

Any contract concluded between Flylooping and the Client is governed by French law.

In accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), Clients who are consumers resident in another Member State of the European Union retain the benefit of the mandatory protective provisions of the law of their country of habitual residence.

Language of the contract

These General Terms and Conditions of Sale were drawn up in French. The English version is a translation provided for information purposes only, to help the Client understand them.

In the event of any discrepancy or difference of interpretation between the French version and this translation, the French version alone shall prevail and shall be the only version binding on the parties. The French version is available at all times on flylooping.com.

This clause does not deprive Clients who are consumers of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

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