Flylooping Terms and Conditions of Sale
Version dated June 13, 2025

1. Definitions and Scope of Application
This platform is operated by Loop System (hereinafter “Flylooping”), a simplified joint-stock company (SAS) with a share capital of €68,000, registered with the Orléans Trade and Companies Register under No. 835 036 914, headquartered at 19 Grand Rue – 45390 Échilleuses, France.
Flylooping offers on flylooping.com and its iOS/Android apps a combination of airline tickets and personalized service meeting the specific interests and needs of the “Client”.

These Terms and Conditions of Sale are effective from February 26, 2025, and apply to bookings made while in force, remaining applicable until amended or updated.
The term below, whether used in the singular or plural, has the same meaning:
“Loop” means a combination of airline tickets enabling visits to multiple destinations within Europe. The Client may determine the number of legs based on choices and trip duration.
Purchasing a “Loop” or any other product (one-way or round-trip flights) is strictly reserved for Clients who have read these Terms in full and accepted them by ticking the acceptance box during booking on flylooping.com or via the iOS/Android apps. Without acceptance, the booking cannot proceed.
Consequently, completing the booking process on flylooping.com constitutes express acceptance by the Client of these Terms. The contract between the Client and Flylooping takes effect upon acceptance of these Terms and Conditions of Sale.
The Client must ensure receipt by email of travel details following payment. If not received, they must promptly notify Flylooping via email at helpme@flylooping.com.
Flylooping’s liability as a travel agency is subject to the regime defined in Article L.211‑17‑3 of the French Tourism Code and does not substitute for that of the air carrier providing passenger and baggage transport or transfer.
Flylooping cannot be held responsible for the proper execution of additional travel services reserved through other providers (e.g., accommodation). It is the Client’s responsibility to contact the relevant service provider.

2. Use of the Website
The Client booking on the site must be of legal age (at least 18) and have the legal capacity to purchase services offered by flylooping.com and to fully understand these Terms.
Bookings for minors must be made by their legal representative or any adult holding a power of attorney for that purpose.
All actions taken on flylooping.com engage the Client’s responsibility. The Client also guarantees the truthfulness and accuracy of information provided.

3. Offer Mechanics
Flylooping offers users multi-leg journeys (Loop), comprising multiple one-way flights, as well as round-trip or single flights.
Through its partners and suppliers, Flylooping enables booking of all tickets for a journey called a “Loop” or other.
The Client may purchase additional baggage directly through airlines; this generates an additional cost.
Accommodation is not included in the Flylooping offer.

4. Baggage
Each airline implements its own baggage policy (hand, cabin, checked), with weights and dimensions detailed on the airline’s website.
During the journey, the Client is solely responsible for cabin baggage.
In case of excess baggage (number or weight), the Client must pay the applicable fees directly at the airline’s airport counter.
In the event of loss, theft, delayed delivery, or damage to baggage, the Client must immediately file a statement (loss, theft, delay, damage) at the airport and, within 7 calendar days, submit it to the airline with all supporting documents (content list, photos, value declaration).

5. Prohibited Items on Flights
Generally, airlines publish a list of prohibited items (in cabin or hold) on their websites or via the French DGAC official site. These rules apply across Europe. Some airlines may have stricter rules, so Clients should check prior to departure.

6. Unaccompanied Minors
Children under 14 traveling alone will be accepted only in accordance with the airline’s conditions, which typically require identity documents for both the minor and the signing parent, as well as a signed parental form.

7. Insurance
Subscription to insurance is optional but strongly recommended. Coverage begins at booking and ends when baggage is handed in upon return.

Additional info: Both insurance options are described in the IPID document listing benefits and exclusions. We strongly recommend consulting it before departure.

8. Ancillary Services
Clients wishing to access extras (VIP lounge, seat selection, special meals, special assistance, etc.) must book them via the airline’s website directly.

9. Price Breakdown
Displayed price includes airfare, air taxes, airport fees, any baggage, insurance, and Flylooping’s non-refundable service fees for its transparent intermediary role.
Infants under 2 years old do not have a seat unless parents request and pay for one. This applies provided the child remains under 2 for the entire trip (outward and return). Airlines consider children who turn 2 by return to require a child fare round-trip ticket. Similarly, an adult fare may be charged if a child is under 12 at departure but over 12 at return.

10. Referral Offers
Referral discounts apply as deductions from the total amount payable by the Client.
Valid for one year from the booking date of the referred client.
If unused within this period, a reminder is sent to the referrer before expiry.

11. Gift Vouchers
Expressed in euros, non-transferable and non-modifiable. Validity varies but cannot exceed one year.
Applied to total trip cost after referral discount, and can be combined if multiple vouchers are used.

12. Promotional Codes
Promotional codes are percentage-based discounts on ticket price (excluding baggage and insurance).
• Cannot be combined with vouchers or other promotions.
• Each code is subject to specific terms and conditions.

13. Payment
Displayed prices may change due to airline fare volatility. Flylooping is not responsible for any changes.
The final price is confirmed upon actual payment. Price discrepancies (higher or lower) between display and payment stages may occur.
Booking is final only upon full payment by the Client for Flylooping services and tickets.
Prices displayed at payment are binding and form the contractual agreement between the Client and Flylooping.
Full payment is required; if payment is incomplete or rejected for any reason, the booking is canceled. Flylooping is not responsible for price increases resulting from non-payment.
The Client must pay any increase before ticket issuance.

14. Service Fees
As a transparent intermediary, Flylooping includes service fees in its prices:
• Round-trip or one-way flights: 15% fee on ticket price
• Multi-destination “Loops”: 25% fee on ticket price

15. Payment Methods
flylooping.com accepts major credit cards: Carte Bleue, Visa, Mastercard, American Express via payment providers.
Flylooping does not collect financial data; payment is handled by secured payment providers.
Bank transfers or cheques are not accepted.
Multi-card payments (split over different cards) are not allowed.

16. Installment Payment (3×)
Through partner FLOA, payment in three installments by card is offered to French residents holding Visa or MasterCard valid for the repayment period.
FLOA (RCS Bordeaux 434 130 423), based in Bordeaux, regulated by ACPR and registered with ORIAS No. 07 028 160.
FLOA may accept or reject financing requests. A 14-day cooling-off period applies.
For details, see FLOA terms. Personal data may be shared with FLOA for credit processing or management; see FLOA privacy policy.

17. Check-In and Boarding Pass
The Client must check in directly with each airline to obtain boarding passes for every leg. Flylooping advises early check‑in.

18. Booking Confirmation and Cancellation
Booking confirmation, including service identification and price, will be emailed to the Client within one working day after payment.
The Client must provide identity exactly as in official documents, and use a valid email (check spam folder). Any changes must be notified immediately to helpme@flylooping.com.
Flylooping is not responsible for booking errors caused by the Client or by exceptional, unavoidable circumstances.
Flylooping reserves the right to cancel the booking if full payment is not received.
In the event of flight changes or cancellations by airlines, Flylooping is not liable. Clients must contact the airlines for refunds or claims.
Clients may cancel bookings of their own volition; they must contact airlines directly and follow each airline’s cancellation policy. Airline-imposed cancellation fees apply.
Service fees charged by Flylooping are non-refundable under any circumstances.

19. Non-Applicability of Right of Withdrawal
Under French Consumer Code (Articles L121‑21 ff.), Flylooping’s services are exempt from the right of withdrawal in distance selling.
Services reserved via the site are subject solely to airline-specific cancellation and modification terms. Clients are urged to verify respective airline policies.

20. Formalities
For international travel: the Client must ensure compliance with entry requirements of countries in the Loop or other trip, including valid passport and visas.
For visa information, Clients should contact relevant embassies. Visa processing may take time, and conditions may change.
Some countries require passports valid at least 6 months beyond entry. If the passport expires within a year, Clients should check destination requirements before booking. Passport name must match the Flylooping booking. Children at all ages must carry their own identity documents.
It is the Client’s duty to complete and cover costs of required formalities (passport, ID card, residence permit, parental consent, visa, medical certificates, vaccination records).
Additional local taxes (tourist, stay taxes, etc.) may apply and must be paid on-site by the Client.
Clients are invited to consult government travel restrictions, alerts, advisories before booking international trips.
The Client must present valid travel documents and boarding pass at the airline check-in counter.
Flylooping disclaims responsibility for denied boarding or entry into a country due to inadequate travel documents, including during transit stops—even if the plane does not disembark.

21. Liability
Flylooping declines responsibility in cases of:
• Flight cancellations by airlines
• Booking errors due to the Client or exceptional circumstances
• Loss or damage to baggage
• Flight delays
• Fraudulent or unpaid transactions
• Force majeure events and their unforeseeable consequences
• Denied boarding or country entry due to lack of proper travel documents
Clients are responsible for verifying such situations with relevant airlines.

22. Information about Other Passengers
When booking, the user may provide personal information for other passengers (name, date of birth, contact details).
By providing this data, the user warrants they have obtained the express consent of each passenger for sharing their information to Flylooping for reservation processing.
The user is solely responsible for accuracy of data provided for themselves and others. Flylooping cannot be held liable for consequences of errors or false information submitted by the user.

23. Intellectual Property
Clients are informed that reproducing, representing or adapting any part of Flylooping's website content without prior permission is prohibited.
All texts, user interfaces, visuals, logos, and layout on the site may not be copied or reproduced without Flylooping’s prior consent.

24. Confidentiality and Data Protection
Creating an account requires firstname, lastname, email, birthdate, mobile number, nationality, and password. These are mandatory; otherwise, requests cannot be processed.
Clients may also log in via Google or Apple on mobile apps.
This data allows Flylooping to identify the Client each time they access the site or apps.
Personal data is used exclusively to manage Client bookings (reservation, billing) and travel planning.
Some personal data will be shared, processed, and stored by third parties: tech partners, subcontractors per regulations, insurers, payment managers, and travel providers.
Booking confirmations are sent to the purchasing Client’s email address.
All data is handled according to Flylooping’s Privacy Policy, which is an integral part of the agreement.
To delete your account, click: https://flylooping.com/profile/remove

25. Modifications and Updates
Flylooping may modify or amend these Terms at any time. The user must expressly accept the Terms in force at time of purchase. Revised Terms become effective upon posting on flylooping.com and apply only to bookings made after that date.

26. Applicable Law
All contracts between Flylooping and the Client are governed by French law.

27. Information and Complaints
Any request for information, clarifications, or complaints may be sent via:
• The “Contact us” section on https://flylooping.com/contact
• Email: helpme@flylooping.com

No complaints will be accepted regarding loss, damage or theft of baggage, clothing or personal items under the Client’s responsibility during travel.

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