FAQs
By sponsoring people, you will benefit from a credit for the purchase of your trips on Flylooping. Receive 10€ credit each, as soon as your godson buys his first trip on Flylooping.
You can sponsor as many people as you want while accumulating credits for the sponsor.
To be considered "Baby", the child must be under two years old at the time of the flight. However, some airlines may deny access to newborns. We invite you to check this point on the companies' website.
It must be provided with a piece of identity (CNI or Passport). The family booklet will not be accepted at boarding instead of the identity document.
You have two options for travelling with your baby:
Either it travels on your lap and it will usually cost you 10% of the price of an adult ticket (free on some airlines)
Either you decide to assign him a seat and you will pay the price of a child (between 2 and 12 years). Fares for children vary depending on the airline and destination of the trip, but usually cost 80% of an adult’s ticket.
Generally, prams, folding carrycots and strollers are accepted at no extra cost. However, there are dimensions and weights:
For a stroller cane, the dimensions should not exceed 15 x 30 x 100 cm.
For other folding strollers, it must not exceed 55 x 35 x 25 cm. The stroller must weigh less than 5 kg.
Our current payment system allows payment with an extended number of cards: Blue Card, Visa, Mastercard, American Express, Paypal.
There may be several causes of failure:
Exceeding the authorized limit
Insufficient balance on your account
The card is no longer valid
An error entering card information (numbers, CSV, or your name).
In the first 3 cases, we invite you to contact your bank that is the source of the refusal.
Another case: 3D Secure aims to authenticate your identity and secure your payment.
It has been set up to combat fraud and consists of confirming your purchase by a code received by SMS or other.
3D/S sometimes leads to display errors (loss of network or loads).
Finally, in some cases the Bank may refuse your payment if it suspects fraud.
You will only have to contact her to accept this payment and restart the online payment.
When you cancel a trip, two scenarios are possible:
In case you are not covered by our Insurer ASSUR TRAVEL Cancellation, you can still be partially refunded thanks to your payment method (VISA, MASTERCARD or others), possible only if the trip or covered item was paid for with the said card.
For this, you must send as soon as possible by registered mail to the organization managing your Card (VISA, Mastercard, etc.):
An explanatory letter with supporting documents (ex: medical certificate)
The invoice proving that you paid with this payment method
Your airline tickets
In parallel, the airline could refund the airport tax (between 4 and 6% of the flight price).
For this, you will need to contact the airlines contained in your loop.
In the event that you have taken out the Cancellation Insurance, you must contact our Insurance Partner ASSUR TRAVEL as soon as possible, within five days from the day on which you became aware of this impediment, except in case of unforeseen circumstances or force majeure.
ASSUR TRAVEL will then ask you for proof of this impossibility to travel in order to compensate you.
We invite you to read the named list of compensation cases and flight cancellation exclusions, sent in the bulletin provided when you subscribed.
The means to contact the insurance are from Monday to Friday from 09h00 to 12h30 and from 13H30 to 18H00
- By telephone: 03 20 30 74 12
- By e-mail: contact.gestion@assur-travel.fr
- By mail:
ASSUR-TRAVEL
ACTIBURO BUSINESS AREA
99 Rue Parmentier
59650 Villeneuve d'Ascq
France.
In parallel, please inform us by email at: helpme@flylooping.com
Note: All of these compensation procedures can be long and last several months.
If you are a sponsor and you cancel your loop, the 10€ discount on your loop will be deducted from your possible compensation.
If you are referred and you cancel your flight, the 10€ discount on your loop will be deducted from your possible compensation.
The complaint must take the form of a written complaint letter and supporting documents.
This letter must be sent by:
e-mail to: contact@assur-travel.fr
mail to: ASSUR-TRAVEL – Service Réclamations – Zone d’activité ACTIBURO – 99 Rue Parmentier 59650 Villeneuve d’Ascq.
After receiving all the elements of your claim, the Insurer undertakes to provide a response (positive or negative) within 3 weeks.
If you are not satisfied with his response, you can send a complaint to the TOKIO MARINE HCC Travel Assistance Company:
by post at 36, rue de Châteaudun - 75009 Paris/ Tel: 01 53 29 30 00 - Fax: 01 42 97 43 87
or by email to: reclamations@tmhcc.com
If you wish to maintain your claim, you can contact the Insurance Ombudsman:
by simple mail to: LA MEDIATION de l'ASSURANCE – POLE PLANETE CSCA -TSA 50110 – 75441 PARIS cedex 09
or by email to le.mediateur@mediation-assurance.org or by typing the URL: https://www.mediation-assurance.org/
Once your reservation is made, you have your ticket on our site, with a PNR (reservation number), proof of your flight reservation and your payment.
48 hours before your departure (typically 24 hours before, and even less for some companies), you will be informed by email of the opening of the check-in on the airline’s website.
Remember that this recording must be done on each flight leg of your loop.
To access it, depending on the company, you will be asked your PNR, your name and email, and sometimes your departure and return dates.
Note: During online check-in, you can still change some of your flight data (luggage, seat reservation, etc.)
You can of course get your boarding pass which you can download to your mobile phone or print.
This document will be requested to board the plane.
Tip: Take note of your Booking Number (PNR) and check in with your mailbox to check in online (the airline may also inform you of a flight change such as a delay).
Boarding passes are available on airline websites a few weeks (or even days) before departure. So you need to register to get them.
Please note that if you arrive at boarding without this card, you may be charged a fee by the airline.
Please note that you need as many boarding passes as flights in your journey.
You can contact us if needed at helpme@flylooping.com
It is more carefull to add extra baggage rather than having to pay an extra weight not expected which can cost you a lot of money at the check-in counter.
To add or change your additional baggage, please visit the relevant airline’s website with your booking information.
If you would like more detailed information or assistance, please contact us at helpme@flylooping.com
Assistance during the trip is offered by Flylooping.
Our Assistance offer, designed by our Partner ASSUR TRAVEL and managed by TOKIO MARINE HCC and MUTUAIDE, carries the most common risks: medical expenses, hospitalization and repatriation assistance.
It covers the following events:
GENERAL ASSISTANCE:
Medical expenses
Medical repatriation
Return of Accompanying Persons
Search/rescue costs
Early return
Rescue costs on the ski slope
ASSISTANCE - EPIDEMICS GUARANTEES:
Impossible return
Quarantining
Local phone plan
Psychological support following quarantine or repatriation
Emergency bag
Who to contact:
TOKIO MARINE HCC/MUTUAIDE ASSISTANCE - 7 days a week - 24 hours a day
-By telephone from France: 01 48 82 62 35
-By telephone from abroad: 33.1.48.82.62.35 preceded by the local area code for access to the international network
-By mail:
126, rue de la Piazza CS 20010 -
93196 NOISY-LE-GRAND-CEDEX
France
-By fax: 01 45 16 63 92
Note: It is imperative to contact the assistance service before any medical consultation or hospitalization. Only the telephone call of the beneficiary at the time of the event allows the implementation of assistance services.
Benefits that have not been arranged or accepted by the insurer will not be eligible for reimbursement.
To sponsor a person, you must send them your referral code or link that you will find in your sponsorship space.
Once your godson has created his account with your code or link, he can benefit from a 10€ discount on his first purchase. When your godson has purchased, you will receive a credit of 10 €. Credits are cumulative for the sponsor.
What happens if my sponsored friend cancels his trip?
In the event that your friend cancels his trip, it will not impact your credit of 10 € which will still be available, but your friend will no longer have access to his offer which is valid only once.
You can change the number and weight of your luggage by accessing the airline websites corresponding to your trip.
Please note that these changes do not affect your reservation numbers (PNR).
However, if you decide to do so at the check-in desk, the airlines may charge you higher fares.
Cabin baggage, personal item, "small carry-on", checked baggage: what are the differences?
It is sometimes difficult to navigate among the different categories of luggage that you can or cannot take with you. Let’s try to clarify that.
The included small hand luggage
This item is included on all flights. It must be able to be placed under the seat. Its dimensions are quite small and vary depending on the airline.
In general, the maximum dimensions of a small piece of hand luggage are 40 x 30 x 20 cm. However, we recommend that you inquire directly with the relevant airline.
reminder: There are standard luggage models in which it is possible to put clothes for a few days and which respect the dimensions 40 x 30 x 20 cm. These luggage are light, reusable and have several compartments to organize your belongings.
Cabin baggage
Carry-on baggage is rarely included in standard tickets and you usually have to pay extra to add it, especially at low-cost airlines (Ryanair, EasyJet, Volotea, Vueling, etc.). This is usually a standard wheeled baggage that can be carried on board the aircraft and is placed above the seat in the storage compartments.
Most airlines impose a weight limit of 10 kg, although this can vary from 8 to 12 kg. Some, like EasyJet, do not impose a weight limit, only the dimensions must be respected.
What to remember: Ideal for a one-week trip, this carry-on is placed in the compartments above your seat on the plane. It protects you from any luggage waiting after landing.
Checked baggage
Checked baggage may be included with some airlines or on long-haul flights. However, most of the time it is necessary to pay an extra fee to check in checked baggage. This baggage is bookable during the purchase of tickets, but also subsequently on the airline’s website. It must be deposited at the company counter before the flight.
The weight of checked baggage at regular airlines is usually 20 kg, 23 kg or sometimes 25 kg. Low-cost airlines also offer the possibility of adding checked baggage of 10 kg or 15 kg.
reminder: Checked baggage is ideal for longer trips or when you need to carry bulky or heavy items. Remember to check with your airline for additional fees and weight restrictions. In addition, allow some extra time at the airport for check-in and retrieval of your checked baggage.
